CENTRO INTERNAZIONALE STUDI CONTAINERS
ANNO XXXVIII - Numero GIUGNO 2020
PORTS AND TERMINALS
COVID-19 PANDEMIC LEADS TO UNEXPECTED BENEFIT FOR APMT
In a statement APMT said time saved travelling to and from work
contributed to a "significant cost saving", as well as
"APM Terminals (APMT) has claimed the COVID-19 pandemic
has brought unexpected benefits to its global terminal operating
system (TOS) roll-out with remote working enabling better continuity
APMT is rolling out Navis N4 to all of its terminals globally,
with the goal of having one standardised TOS by the end of 2021.
It had just begun implementing the new TOS at APMT Los Angeles
when the pandemic forced its roll-out team to work remotely,
describing the project as "business critical".
"The team had become comfortable with face-to-face
communications and having the global team on site also puts the
local team at ease," explained Patrick Heilig, responsible for
the global TOS implementation team.
"Working remotely however, we realised that we could
actually offer improved service and continuity. Because our global
TOS team are located around the world in different time zones, we
could offer support 24 hours per day.
"The team also had more working hours available as there
was no time spent travelling to the location and adapting to local
time zones. This also contributes to a significant cost saving."
The lack of face-to-face communication also focussed the team's
communication efforts - something that according to Heilig is, "just
as important as the project management and technical implementation.
Managing the expectations of stakeholders is half the battle."
APMT said and that it would apply lessons learned during the
lockdown period in all future upgrades and roll-outs, including the
transitioning from Argos to Navis in its Spanish terminals.
"Major version upgrades are a great candidate for remote
implementation as it requires a small amount of reconfiguration and
limited training," says Heilig.
"For the Spanish terminals a much bigger transition is
involved requiring extensive training. But we're now confident that
there are large parts of the project that will now be implemented
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