Independent journal on economy and transport policy
CENTRO INTERNAZIONALE STUDI CONTAINERS
ANNO XXXVIII - Numero APRILE 2020
CONFIRMING MALWARE ATTACK, MSC SAYS NETWORK OUTAGE IS NOW
MSC Mediterranean Shipping Company (MSC) confirmed Wednesday
that its network outage has now been resolved and its website and
customer booking platform are back up and running after a malware
As of today, both MSC.com and myMSC.com are accessible.
The network outage was first reported last Friday with the
company saying at the time it could not rule out a malware cyber
attack as the cause.
The company said the outage was isolated to company's
headquarters in Geneva, Switzerland, and all departments, terminals,
and depots continued to operate without disruptions. The company
said it continued to take bookings via bookings via phone or email,
which were not impacted.
In a FAQ published Wednesday, MSC confirmed that the outage was
the result of a malware attack impacting a limited number of
"After a thorough investigation, we confirmed that it was
confined to a limited number of physical computer systems in Geneva
only and we determined that it was a malware attack based on an
engineered targeted vulnerability," the FAQ said.
Currently, all cargo booking options are available.
"The incident was confined to MSC's headquarters in Geneva
only and affected the availability of some of MSC's digital tools
and msc.com for a few days during the Easter holiday long weekend.
MSC agencies remained fully functional and continued serving
customers as usual during this time," today's update said.
Swiss-based Mediterranean Shipping Company is the second largest
container shipping line, controlling 571 ships representing 16%
share of the world's TEU capacity. It also participates in the 2M
Alliance with Maersk, the world's leading container line.
Word of a possible cyber attack couldn't help but recall
memories of the 2017 NotPetya malware attack that crippled Maersk's
global networks and disrupted its container shipping operations for
weeks, costing Maersk some $300 million.
"While MSC considers this incident to be resolved, we
remain focused and cautious in our approach to information
technology and committed to minimising the risk of systems outages,"
MSC said Wednesday. "We thank all our customers for their
patience and support while we worked hard to make all systems
available again as soon as this was possible."
- Via Raffaele Paolucci 17r/19r - 16129 Genoa - ITALY
phone: +39.010.2462122, fax: +39.010.2516768, e-mail
VAT number: 03532950106
Press Reg.: nr 33/96 Genoa Court
Editor in chief: Bruno Bellio No part may be reproduced without the express permission of the publisher