Independent journal on economy and transport policy
13:46 GMT+1
CENTRO INTERNAZIONALE STUDI CONTAINERS
ANNO XXXVIII - Numero SETTEMBRE 2020
MARITIME TRANSPORT
HAPAG-LLOYD RELEASES DASHBOARD FOR CARGO VISIBILITY
"Hapag-Lloyd has unveiled a new 'Customer Dashboard' to
give its customers full cargo and supply chain visibility anywhere
in the world. "
In a statement, the carrier said customers can access
performance information based on four existing promises - 'Fast
Booking Response', Timely and Correct Bill of Lading', 'Accurate
Invoicing' and 'Loaded as Booked'.
The company said data can be easily checked on the dashboard,
which will display how it is meeting the challenges on transparency
and customer service it has set for itself.
"Our customers now have a clear and consistent
visualization of our performance," said Jesper Kanstrup, Senior
Director Customer Quality at Hapag-Lloyd.
"With the introduction of the Customer Dashboard, we can
finally prove to our customers that we keep our promises and
continue to deliver the best quality possible. Giving our customers
this full visibility of our quality performance provides them with a
direct added value and makes us unique in the container shipping
industry."
Juan Carlos Duk, Managing Director Global Commercial Development
at Hapag-Lloyd, also commented:"This virtual handshake with the
customer is the basis for our mutual success. Delivering on our
quality promises will be the foundation of a new partnership with
our customers as part of our ongoing efforts to advance quality
improvements in our industry."
Hapag-Lloyd customers can access their individual quality
performance information with their Online Business credentials via
the Hapag-Lloyd Navigator. The next six quality promises will be
introduced on a quarterly basis until the end of 2021. All of them
will also be fully trackable via the Customer Dashboard..
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